Customer Service Announcement

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With the start of this exciting summer season, we wanted to share with you some of the services that El Gouna Customer Service Department offers:
 
  • Issuing or renewing owner/resident card
  • Issuing entry and/or exit permissions for guests, personal items, furniture, boats and motor vehicles, construction materials, landscape materials.
  • Issuing proof of ownership/ residence for Visa paperwork
  • Information about your Billing and accounting
  • Information about Homeowners and Residents privileges
  • Operator services
  • Info center services
  • Service Requests (General Maintenance, Pool Maintenance, Water Networks, Electricity, Cable Networks, Landscape, Extra Works modifications, Gardening, Housekeeping, Pest control)
  • Complaints regarding different service requests and maintenance orders
 
You may reach us through the following channels: 
For any emergency please call our security number 01200000911
 
We hope that all the above will help address all your needs and please don’t hesitate to contact us if you have any further questions or clarifications.
 
Enjoy the summer!

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